Všeobecné obchodní podmínky

The general business and cancellation conditions (hereinafter referred to as the conditions) of Apartments Carlsbad (hereinafter referred to as the accommodation facility) govern the mutual contractual relationship between Richard Kodalík, with registered office at Na Výšině 149/9, Karlovy Vary, ID: 17670802 (hereinafter referred to as the operator) and the client, physical or a legal entity that orders a stay in an accommodation facility as a customer (hereafter referred to as the client)

                                                                                I.  Order of stay, formation of a contractual relationship

The client orders services at the accommodation facility by means of a written order or reservation request submitted to the accommodation facility by mail, e-mail, via the reservation interface on the website or in person. The essential elements constituting a duly issued order or reservation request are: client's name and surname, contact (telephone, e-mail), in the case of legal entities, business name, ID number, VAT number, date of service. The provided personal data of the client specified in the order or reservation of the stay will be used by the accommodation facility only for the contractual relationship concluded between the accommodation facility and the client. The transferred personal data will be processed in accordance with Article 6 paragraph 1 letter a) and Article 7 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (general regulation on personal data protection). After a properly issued and submitted order or a binding request for a reservation, the client is bound by this document. Confirmation of an order or request for a binding reservation of an accommodation facility (according to Article IV of these terms and conditions) creates a contractual relationship between the client and the accommodation facility. The accommodation facility undertakes to provide the client with services of the confirmed scope and quality, and the client pays the agreed price to the accommodation facility. The terms of the contractual relationship apply to all persons listed in the order or reservation request submitted by the client and confirmed by the accommodation facility.

                                                                         II.    Rights and obligations of the client

The client has the right to:

To be sufficiently and completely informed by the accommodation facility about the ordered services, i.e. their scope, date and price; for the proper provision of services ordered by him, confirmed by the accommodation facility (paid in advance); cancel a confirmed order or reservation request before the start of the stay, provided that the cancellation conditions are met in accordance with Article VII.; complain about defects in the services provided.

The client is obliged to:

Complete and correctly state all essential details of the order or booking request; pay the accommodation facility the deposit and supplement for the stay or the full price for the stay according to the specific conditions of the order; respect the regulations of the accommodation facility whose services are used and the house rules; carefully check the confirmation of stay (accommodation voucher) issued by the accommodation facility and contact the accommodation facility immediately if any discrepancy is detected.

                                                                 III. Obligations of the accommodation facility

The accommodation facility is obliged to:

Provide the client with important information about the ordered services and confirm the properly ordered services to the client. With a binding reservation or confirmed order, provide the client with services in the confirmed scope and quality.

In case of withdrawal from a confirmed service order or a binding reservation by the client, pay the paid deposit for the services no later than 30 days after receiving the cancellation in writing. However, if the accommodation establishment is entitled to cancellation fees, it will pay the client the difference between the deposit already paid and the relevant cancellation fees.

III. 1

Service prices and their payment

The prices of the services provided by the accommodation facility are listed at www.apartmentsscarlsbad.eu. After making the reservation, the client will be sent a deposit slip, payment documents or a deposit invoice for the stay in the accommodation facility, in the amount according to the specific conditions of the order.

The client is obliged to pay the advance payment according to the instructions. The client can pay the supplement for the stay at the reception of the accommodation facility during the stay in cash or by credit card, unless otherwise agreed with the accommodation facility. The client can transfer the price of the stay by bank transfer to the operator's account before arrival. Confirmation of payment for the stay by bank transfer must be presented upon arrival at the reception of the accommodation facility. The price of the stay does not include the recreation fee, which is collected in the amount determined by the generally binding decree of the relevant municipal authority. The client is informed in writing about the amount of the fee in advance when confirming the stay reservation.

III. 2  Confirmation of stay

A confirmation issued by the accommodation facility (by email or written letter) entitles the client to use paid services. The client is obliged to check the correctness of the data given on the confirmation. Upon detection of any discrepancy, the client immediately contacts the accommodation facility by email at apartments2carlsbad@gmail.com or by phone at +420 774 111 202.

III.3 Boarding

 Upon check-in, the client must present an identity card, passport or other form of identification at the accommodation facility. After fulfilling the above, the authorized person will accommodate the client and provide him with further information about the stay or other ordered services.

                                                                                        VII. Cancellation terms

The cancellation conditions are an integral part of the business contract between the client and the accommodation facility. The client has the right to cancel the stay at any time, i.e. withdraw from the confirmed order or reservation request for the stay under the conditions stated below. This withdrawal by the client (hereafter referred to as cancellation) must be made in writing and verifiably delivered to the accommodation facility. The cancellation conditions apply to the cancellation of the reservation of accommodation, catering and other services by the client. In case of cancellation of the reservation from the date the reservation was entered by the guest up to 60 days before the expected start of the services, the accommodation facility does not charge any cancellation fees.

It does not apply to reservations where other conditions are stated in writing in the offer, e.g. "Non-refundable reservation".

In the case of cancellation of the reservation less than 59 to 7 days before the expected start of the services according to the confirmed order, the accommodation facility is entitled to charge a cancellation fee in the amount of 50% of the ordered services, according to the confirmed order.

It does not apply to reservations where other conditions are stated in writing in the offer, e.g. "Non-refundable reservation". If the reservation is canceled less than 7 days before the expected start of using the services according to the confirmed order, the accommodation facility is entitled to charge a cancellation fee in the amount of 100% of the ordered services. It does not apply to reservations where other conditions are stated in writing in the offer, e.g. "Non-refundable reservation".

                                                                                      VIII. Final Provisions

The general terms and conditions enter into force on 28 October 2023. Changes and additions to these terms and conditions can be adjusted individually between the accommodation provider and the client exclusively in writing.

The provided personal data of the client specified in the stay order will be used by the accommodation provider for the contractual relationship concluded between the operator and the client.

Furthermore, it reserves the right to use personal data for the local government, i.e. the municipality of Karlovy Vary and the PČR department of the foreign police.

The accommodation operator has the right to keep personal data in the house book for as long as necessary and dispose of it in accordance with Act No. 110/2019 Coll.